ServiceMaster Clean is seeking an Office Assistant for our main facility in North Raleigh near the Triangle Town area.
This is a full-time, permanent position with benefits.
Hours are Monday-Friday 8:45a-5p with a lunch break.
Pay starts at $17/hr.

Benefits Included:

• Paid Time Off
• Sign-On Bonus
• Healthcare Plan Options
• Annual Bonuses
• Monthly Bonus Opportunities
• Free Streaming Service Membership
• Dream Manager Sessions
  • We will help you achieve your personal life goals for free!
• Tuition Assistance Program

Responsibilities include:

• Keyholder for the office responsible for opening and closing processes.

• Front desk management: greet and direct customers, employees, and visitors when they arrive at the office, and answer/route phone calls.

• Open and route incoming mail, manage customer and vendor files, oversee tagging, maintenance and repair of office equipment, order office supplies, and oversee vehicle keys and supplies cage access.

• Handle routine errands such as taking outgoing mail to the post office, coordinating courier packages, coordinating meals for manager and staff meetings, and other tasks as needed.

• Contact new customers to schedule account start-up, dates, times, keys, alarm codes, etc., and coordinate with Supervisor and cleaners.

• Follow-up with new customers after first and 5th nights of service.

• Perform customer satisfaction calls on a regular basis.

• Manage customer complaint calls through to resolution; coordinate with the Supervisor and/or Cleaner using the “Solve It’ program of complaint resolution.

• Translate and assist in interviews, onboarding process, HR issues, customer complaints, manager instructions to employees.

• Contact new hires to coordinate training with supervisor and follow-up with new employees to offer support.

• Coordinate with Janitorial Administrative Assistant to contact employees with time clock issues.

• Inventory reporting for janitorial supplies and field calls from employees for chemical and paper supplies.

• Organize holiday parties and special events for the office.

• Other special requests from President or OM as needed.

Qualifications Required:

• Minimum 18 years of age or work permit holder
• US Citizen or Green Card holder
• 95% attendance requirement
• The ability to fill out paperwork online
• A reliable means of communication such as phone, text, or email
• Bilingual Spanish/English a priority